Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
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Postage & Packaging is free of charge on all Mainland UK Orders!
Providing the item that you have ordered is in stock, we aim to package and dispatch your order within 24hrs and delivery takes just 24-48hrs from the point of dispatch. On the day of dispatch you will receive a courtesy email from us confirming that your order has left our warehouse.
- Privacy & Security
- Our site uses the very latest SSL technology for website security,and all payments are processed through SagePay - the leading secure payment provider for UK websites.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Your details will never be passed or sold onto a 3rd party company.
- Returns & Replacements
- All items can be returned within 14 days for either an exchange or a full refund.
- Ordering
- Citizen Shop is part of the Designer Time group. Our friendly sales team are available on 01746 769 750 between 9am – 5.30pm Monday to Friday, or you are welcome to visit our retail store at 45 High Street, Bridgnorth, Shropshire WV16 4DX
- Viewing Orders
- To track your order click here http://www.citizenshop.co.uk/index.php/sales/guest/form/ or login to your account for detailed order status updates.
- Updating Account Information
- To update your account information please click the 'My Account' link at the top of the page and once logged in you will be able to edit all of your personal details,
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